Shipping & Returns
Dear Beloved,
Enjoy complimentary Local Shipping on all orders during this festive season! No min amount required!
Please expect some delay in deliveries due to year-end shopping volume surge as well as the COVID-19 pandemic. We seek your understanding and patience.
Stay healthy and well! Amen!
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An email confirmation will be sent to you to inform you of your order status. We will not be responsible should you fail to receive the email due to an incorrect email address provided by you. Orders received after 3pm will be processed the next working day*.
We offer free delivery via registered postage (with tracking) for all orders. It may take up to 3 working days* (including processing time) for the package to reach you.
We also offer Express Package with tracking (next-day delivery) at a nominal fee of $8.00. It may take up to 2 working days* (including processing time) for the package to reach you. It is at our discretion to engage any of our logistics partners to fulfill the delivery of your order. You will receive an email notification with the tracking details when your order is picked up.
We are unable to deliver to the following locations:
- Changi Airport Transit Lounges
- Changi Airfreight Centre
- Jurong Island
- Jurong Port
- MINDEF COMCEN (Bukit Gombak Camp and Paya Lebar Airport)
- Offshore Islands
- PSA Terminals/Wharves
- P.O. Boxes
* working days excludes Monday, Saturday, Sunday, eve of Public Holiday and Public Holiday
2. International Shipping
UPDATE DUE TO COVID-19:
Unfortunately, due to evolving COVID-19 disruptions on postal services around the world, we will not be accepting orders that require shipping outside of Singapore until further notice.
Zoelife.art will be monitoring the situation closely and once the restrictions have been lifted, we will be able to ship out orders to International orders (outside of Singapore) once again.
Thank you for your gracious understanding.
3. Delay in Delivery and Non-Delivery
Zoelife.Art will not be liable to you for any delay in delivery or non-delivery of product(s) ordered in the event that:
- The address that you have specified in the mailing address form is incorrect, or you have changed your address without prior written
- notice to us. In the event that you have specified an incorrect address, and our efforts to contact you have failed, we reserve the right to dispose of any such packages and its contents at our discretion should they be returned to us. We will not be obliged to issue a refund to you or any other persons. A re-delivery fee is applicable should you like us to send to the correct address.
- the delay or failure is due to circumstances beyond our control or the control of our agents and sub-contractors, including and not restricted to war, electricity power failure, utilities failure, failure of telecommunications links, failure of transportation infrastructure, fire, flood, government act, natural disaster, legislative constraint, strike, labour dispute or malicious damage involving employees.
- the issuer of your payment card refuses to authorize payment to us.
Upon receipt of your order, if you discover any defect in the product(s) delivered to you, please inform us immediately via email at [email protected]. Any defective item must be returned within 30 days of receipt of order for a replacement or a refund (if stock is unavailable) at our sole discretion.
As all artworks are hand-painted, there will be slight variations in terms of the texture & colours used. Please note that returns for minor cosmetic defects or damages caused by your negligence will not be accepted. If you have received any incorrect items, please contact us before you return the item.
5. Order Cancellation Policy
Order Cancellation can only be accepted on the basis that the customer contact our company within 24 hours after an online order has been sent to us. Please note we reserve the right to review any cancellation of order.
We will make every effort to accommodate changes to or cancellations of orders; do note that a cancellation admin fee of 5% of your order amount applies.